Terms and Conditions

We will always do our best to fulfil your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if things go wrong. In this contract you will not find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

YOU:

As our customer, you are entering into this contract on a personal basis and will remain liable for all associated costs should your company cease to trade. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out in this document which will not be delayed by late delivery of your text or images.

US:

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.

Design

We create look-and-feel designs, and flexible layouts that adapt to the capabilities of many devices and screen sizes. We create designs iteratively and use HTML and CSS so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (colour, texture and typography). We call that ‘atmosphere’.

You’ll have plenty of opportunities to review our work and provide feedback with possibly daily contact. If, at any stage, you’re not happy with the direction our work is taking, you’ll pay us in full for everything we’ve produced until that point and cancel this contract.

Text content

It is your responsibility to provide the text (or copy) for your website. We do not provide or write the text for your website.

Graphics and photographs

You are responsible supplying graphics, photographs and/or images for use on your website. You should supply graphic files (such as logos or illustrations) in an editable, vector digital format such as .eps or .ai.

You should supply photographs in a high resolution digital format. We do not fetch images from your social media channels. These images are compressed by the social media companies and the quality is not good enough for use on your website.

If you choose to buy stock photographs, we can suggest stock libraries for you use. If you’d like us to search for photographs for you, we can provide them at £15 per image.

Logo Design

Where we are designing a logo for you, after your initial brief we will provide you with three designs.

You may choose one of these designs which we will revise to your specification a maximum of three times.

Additional work on your logo over and above this would be chargeable at £30.00 per hour.

Email Accounts

We provide 25GB mailboxes that use IMAP technology to deliver email. These mailboxes are provided by RackSpace. We do not provide Microsoft O365 email accounts.

Migrating existing email accounts is a service we provide. There is an additional charge for this service. The price for email migration is available upon request.

You will be directly contacted by iWebServices regarding any email issues. Be aware of spam or malicious emails that do not original from us that requires the input of email login details. They are fraudulent. We will never ask you to click a link and input your email login details.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Desktop browser testing

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome) and Mozilla Firefox. We do not test in other older browsers.

We cannot be held responsible for any future developments in technology that result in your website displaying incorrectly.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using.

We test our designs in the latest versions of iOS: Safari, Google Chrome and Android: Google Chrome. We do not test in Blackberry, Opera Mini/Mobile, specific Android devices and Windows or other mobile browsers.

Technical Support

We will set up your site on our server, plus any statistics software such as Google Analytics. We can provide you with access to the Google Analytics administrative panel, for this you will need an email address that has been registered with Google by you.

Search Engine Optimisation (SEO)

We DO NOT provide SEO services, nor do we guarantee improvements to your website’s search engine ranking.

The web pages that we develop are accessible to search engines and we submit your website to all major search engines.

Essential Upgrades

You are responsible to check your website once it has launched and again periodically as essential upgrades carried out in order to protect your site could change elements of your website’s functionality and/or appearance.

It is extremely important that you check that emails are received by you from contact forms on your website.

Email delivery should be checked by you whenever your website is launched and periodically throughout the life of your website. Third party software updates can affect email delivery and iWebServices do not accept responsibility for lost or undelivered emails.

Legal stuff

We cannot guarantee that our work will be error-free and so we cannot be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and

Copyright

You guarantee that all elements of text, images or other artwork you provide are either owned by you, or that you have permission to use them.

Copyright of your website will be automatically assigned as follows:

You will own the visual elements that we create for this project. You own all elements of text, images and data you provided, unless someone else owns them. We will own the unique combination of these elements that constitutes a complete design and we will license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

You agree that we can place a small acknowledgment that your website was designed and built by us in the footer area of your website. You also agree that we may use images of your website on the portfolio page of the iWebServices website in order to show our prospective clients examples of our work.

Payment schedule

We’re sure you understand how important it is to us as a small business that you pay your monthly or annual fee promptly on the due date. You agree to stick tight to the payment schedule within this document.

We reserve the right to charge interest on all overdue debt. Interest accrued if payment is more than 14 days late is 5% of outstanding amount to be added every 7 days, starting from the 15th day after receipt of your finished product.

Contract start date

The contract start date will be the “Agreed Delivery Date” as specified in your proposal document. For pay-monthly websites, the first of 36 monthly payments will start one calendar month from this date. For pay-upfront websites, the fee for the website design and built will be due on this date, and the annual payment schedule will commence annually on the anniversary of this date.

Failure to provide text, images or photographs for your website will not delay the contract start date or delay the payment schedule start date. If you are moving a domain name held by a third party, delays to the domain transfer will not delay the agreed delivery date. We will assist you where we can but the responsibility for the domain transfer lies between you and the person or organisation holding your domain.

Not withstanding the above, unforeseen circumstances may require a delay to the agreed delivery date. This must be mutually agreed in writing by both parties before it becomes applicable.

Term

The minimum term of this contract is 3 years from the Agreed Delivery Date.

This contract will automatically renew at the end of the term on an annual basis, unless a minimum of 30 days notice to terminate is given in writing by either party prior to the end of the contract term.

Termination

Upon termination, any domain names held by us on your behalf will be transferred back to you once all outstanding invoices have been paid in full. An up-front administration fee for this service will be charged.

A copy of your website files and database can also be obtained once all outstanding invoices have been paid. An up-front fee for this service will be charged.

The Small Print

Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of the English and Welsh courts.

Keep a copy

Everyone should keep a copy of their contract for their records.

These Terms & Conditions were last updated:

1 July 2024 version 5.0