Frequently Asked Questions

Welcome to our frequently asked questions page. If you have a question that isn’t answered here, please contact us.

Hosting

Web hosting or website hosting is the provision of the technologies and services needed for the website or webpage to be viewed on the Internet. Websites are hosted, or stored, on special computers called servers.

Your website needs to sit on a server and uses bandwidth when viewed by your website visitors. The cost for space on the server and bandwidth usage form the largest part of your hosting fee but in addition, the annual hosting fee covers anti-spam software called Akismet, mail delivery software called Sendgrid and important security updates needed to keep your website safe in order to prevent malicious hacking and address security flaws.

The annual hosting fee does not cover amendments to your website content or text, images or changes to the layout or design of the website.

Domain names or Domains

A domain name is the address where internet users can access your website, it is your website name. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .co.uk, .org and more.

The domain name must be registered before you can use it. Every domain name is unique and two websites cannot have the same domain name.

In order to make your website live, settings contained within your domain name need to be changed in order to point them to our server. When these changes have been made your website can be viewed on the internet. Either you can change your domain settings yourself, or we can do this on your behalf. If you want us to do this for you, we need access to your domain provider account in order to make the changes. Your domain provider will be 123reg, GoDaddy, IONOS, 1&1 etc, etc. When the changes have been made, there can be a delay of up to 48 hours for the settings to become effective this is called ‘propagate’ or ‘propagation’.

Domain propagation is the process of transferring a domain to a new owner or changing settings on a domain, these changes can take some time to become effective and this process is called propagation. Domain propagation, also sometimes called DNS propagation, is the process of updating every server across the web with new information. That’s a lot of servers that require updating and, as such, there’s a lag between when the change is made and when all the servers have registered it. The process normally takes 24-48 hours. You can check if the changes have been made correctly by using a service such as www.intodns.com.

Website amendments

You can easily amend the content of your own website. You will need a username and password to access the admin area of your website in order to make the changes. If you do not have a log-in, we can provide you with one. If you wish, iWebServices can amend your website on your behalf at the cost of £30 per hour. The minimum period of time that we charge for is 1 hour. Please note that any work you wish us to undertake will need to be booked into our work schedule. Upon receiving your request, we will provide you with a quote for how much time/cost we expect your changes to take and the time within our schedule when this work can be undertaken. Amending the text, images or design of your website is not included within your annual hosting fee.

If your website amendments are urgent, we can prioritise your work outside of normal working hours. Our out of hours charge is £45 per hour, the minimum period of time that we charge for is 1 hour. Urgent work can normally be undertaken within 24-48 hours.

Serach Engine Optimisation (SEO)

SEO stands for Search Engine Optimization, which is the process of increasing the quality and quantity of website traffic by increasing the visibility of a website or a web page to users of a web search engine such as Google or Bing. SEO refers to the improvement of unpaid results (known as “natural” or “organic” results) and excludes direct traffic/visitors and the purchase of paid placement such as Google Adwords.

iWebServices does not offer SEO services. iWebServices design websites with SEO in mind, we call this SEO Ready or SEO friendly. An SEO ready website is one that is well coded, loads reasonably fast, displays well across all devices, it has a great internal link structure and it should be easy to navigate by both humans and search engines. Should you require ongoing SEO services in order to improve your ranking on search engines, there are companies that specialise in SEO and they can easily work with the websites that we design and build.

Every business and website owner dreams of ranking number one on Google. The reasons are clear: reaching that top spot (or even one of the top three spots) would mean increased traffic to your site, visibility and the potential for sales to catapult your business ahead of the competition.

Unfortunately, high rankings rarely happen by chance. Everyone wants to be on the first page, but not everyone deserves to be there. Your business, brand and website have to earn that right. Google now uses over 200 signals in their algorithm for scoring and last year, there were over 540 quality improvements to their search algorithm alone. Companies specialise in Search Engine Optimisation (SEO) and we suggest that you take advice from one of them on how best to reach the top.

You should be aware that your brand new website will not instantly appear on Google. Your site needs to be indexed by Google and this can take time. We add your website to our Google Webmaster Console and add Google Analytics to the website, we also ensure that you have a sitemap that Google Bots can read. It’s then up to Google to index the website, this can take a couple of weeks and once we have done our bit, we need to wait for Google.

How do you check with Google exactly whether or not they have indexed your content? Well, you can’t. Like all things in SEO, the next best strategy you can do is analyse and give it your best guess. Try typing into the Google search bar

site:insertyourdomainhere.co.uk

and enter, Google Search will give you a list of all indexed web pages from your domain.

Email

You don’t get much junk mail through your letterbox because it costs a lot to send. You will get lots of junk email because it costs nothing to send.

On your website we use Akismet (https://akismet.com) which is a spam fighting service which filters out hundreds of millions of spam comments from the Web every day. We also use Google Recaptcha (https://www.google.com/recaptcha/intro/v3.html) which is a free service that protects your website from spam and abuse. Google reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on your site. It does this while letting your valid users pass through with ease.

That said, you may still receive spam emails that we cannot protect you from. If you find that the spam emails you receive are becoming intrusive then consider removing your contact form or removing your email address from your website.

In short, never ever give away your username or password to anyone and do not complete online forms that link from the email you have received. If you are concerned after receiving an email, contact hello@iwebservices.co.uk and we can look into things for you. We will never ask you for your email account password.

Sending your logo, files or photographs to iWebServices

We have found the most effective way of sending large files or photographs to iWebServices is by using the service ‘We Transfer‘. You can share large/numerous files up to 2GB for free. You can access this service at https://wetransfer.com. Another benefit of using We Transfer is that you will receive email notification when the recipient has received and downloaded your files. The free service only keeps your files for 7 days before they are deleted but we have found this to be more that sufficient.

The best formats for sending e-mail photo attachments are JPG and PNG. These are also the most common formats, widely used on the web. The images look good, and the file size is small. Among the worst formats for sending e-mail photo attachments are TIFF and BMP.

Do not send photographs in a Word Document or take photographs from FaceBook as the quality will be poor.

Additionally, do not crop your photos as this will limit how we can use them, we have the ability to crop your photos and resize them so they look their best on your website.

If you’re confused over the difference between the many image file types, you’re not alone. When starting off a project, one of the first things we request from you is a vector file of your logo. However, this request is often met with blank stares or responses like “can’t you just pull the logo from my website?”.

If you do not have you logo in a vector format (such as .EPS or .Ai) please send us the best quality logo that you have in formats such as .pdf or .jpeg.

Accounts

As a small business we do not offer a statement of your accounts. We can however offer you a copy of all historic invoices relating to the services we have provided to you for a small admin fee of £15.00.

Start something today.  Call us on 01904 690339

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