This depends on your requirements and our current workload, but we normally aim to complete a pay-monthly website within 3–4 weeks after receiving your content and setup fee.

Your setup fee must be paid before your website project can be scheduled into our work programme.

Yes. You know your business better than anyone, so you’ll need to provide the text, images and other information you’d like included on your website.

We’ll make the process as straightforward as possible and can advise you on the type of information we’ll need.

Yes. We can redesign an existing website to give it a more modern, professional and mobile-friendly appearance.

We can work with your existing content and structure or make changes to suit your new website requirements.

Our websites are built using WordPress, giving you access to a Content Management System that allows you to update your website yourself.

If you’d prefer us to make changes for you, we can also carry out website amendments on your behalf for an additional charge.

Yes. Our eCommerce package is designed for businesses that want to sell products online. It costs £40 per month and includes a fully functional online shop with the ability to add an unlimited number of products.

Our pay-monthly website packages have a minimum contract term of 36 months. This allows the cost of designing and building your website to be spread over the contract period.

At the end of the minimum term, you can continue with us on a rolling basis or choose to move your website to another provider.

You don’t need to pay the full cost of your website upfront.

A setup fee is payable when you appoint us. This secures your place in our work schedule and allows us to agree a delivery timeframe with you.

Your first monthly payment is then due one month from the agreed start date.

Yes. Once your 36-month minimum contract has ended and all outstanding invoices have been paid, we can provide you with a copy of your website files and database should you wish to move to another provider.

A small administration fee may apply for preparing and supplying the files.

A domain name is the address people use to find your website online, such as yourbusiness.co.uk.

Every domain name is unique and must be registered before it can be used. There are many different domain extensions available, including .co.uk, .com and .org.

Website hosting is the service that makes your website available on the internet.

Your website’s files and data are stored on a web server. When somebody visits your domain, the server delivers the website to their computer, phone or other device.

We only provide hosting for websites that we have designed and built.

This allows us to maintain greater control over the website’s configuration, security and compatibility rather than taking responsibility for a website developed by another provider.

Your hosting fee covers the server space and bandwidth required to keep your website online.

It also includes the essential software and security measures we use to maintain and protect the websites we host, together with important software and security updates.
Website content amendments and design changes are not included within your hosting fee.

Your hosting fee does not include changes to your website’s text, images, content, layout or design after the website has been completed and approved.

You can make content changes yourself using WordPress, or we can carry out amendments for you for an additional charge.

To make your new website live, your domain’s DNS settings need to point to the server where your website is hosted.

You can make these changes yourself, or we can make them for you if you provide the necessary access to your domain provider account.

Once the settings have been changed, it can take some time for the changes to become visible everywhere on the internet. This is known as DNS propagation.

Domain or DNS propagation is the process by which changes to your domain’s settings are updated across servers around the internet.
The changes aren’t always visible everywhere immediately and can sometimes take up to 24–48 hours to fully propagate.

You’ll need a username and password to access your website’s administration area. If you don’t already have login details, we can provide them for you.

Once we receive your requirements, we’ll let you know the expected cost and when the work can be scheduled.

Website amendments are not included within your monthly or annual hosting fee.

Before starting the work, we’ll assess your requirements and let you know how much time we expect the changes to take and the likely cost.

Urgent or out-of-hours amendments are charged at £45 per hour, with a minimum charge of one hour. We can normally complete urgent amendments within 24–48 hours, depending on the work required and our availability.

SEO stands for Search Engine Optimisation. It covers the techniques used to help search engines understand a website and improve its visibility within unpaid or organic search results.

SEO can include website structure, content, performance, internal linking and many other factors.

However, our websites are designed with SEO in mind. We build websites with a clear structure, mobile-friendly design, sensible internal linking and other features that make it easier for visitors and search engines to navigate and understand the site.

If you require an ongoing SEO campaign, a specialist SEO provider can work with the websites we design and build.

Your website will have a clear structure, mobile-friendly design, sensible internal linking and the ability to optimise important elements such as page titles, meta descriptions, headings and image information.

Being SEO-ready doesn’t guarantee high search engine rankings. Rankings depend on many factors, including the quality and relevance of your content, competition and ongoing SEO activity. If you want to actively improve your search rankings, you may wish to work with a specialist SEO provider.

We make sure the websites we build are accessible to search engines and have an appropriate structure and sitemap, but Google ultimately decides when pages are crawled, indexed and displayed in its search results.

We have a separate guide explaining the recommended image sizes for different areas of your website.

Some images can be cropped or resized to fit a particular area without affecting the subject, while others may not be suitable for the required shape or dimensions.

An image needs enough space around the main subject to allow it to be cropped to the required shape without losing important parts of the photograph.

This allows you to upload the files and send us a download link rather than attaching large files individually to an email.

Where possible, please send us the original, highest-quality versions rather than images copied from social media or inserted into a Word document.

We also recommend that you don’t crop photographs before sending them to us. Having the original image gives us greater flexibility to resize and crop it appropriately for your website.

If you don’t have a vector version, send us the highest-quality version you have, preferably as a PDF, PNG or high-resolution JPG.

However, we can provide copies of historic invoices relating to services we’ve supplied to you. A £15 administration fee applies for this service.