Frequently Asked Questions

Welcome to our frequently asked questions page. If you have a question that isn’t answered here, please contact us.

Hosting

Web hosting or website hosting is the provision of the technologies and services needed for the website or webpage to be viewed on the Internet. Websites are hosted, or stored, on special computers called servers.

Your website needs to sit on a server and uses bandwidth when viewed by your website visitors. The cost for space on the server and bandwidth usage form the largest part of your hosting fee but in addition, the annual hosting fee covers security software called iThemes Security, anti-spam software called Akismet, mail delivery software called Sendgrid and important security updates needed to keep your website safe in order to prevent malicious hacking and address security flaws.

The annual hosting fee does not cover amendments to your website content or text, images or changes to the layout or design of the website.

Domain names or Domains

A domain name is the address where internet users can access your website, it is your website name. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .co.uk, .org and more.

The domain name must be registered before you can use it. Every domain name is unique and two websites cannot have the same domain name.

In order to make your website live, settings contained within your domain name need to be changed in order to point them to our server. When these changes have been made your website can be viewed on the internet. Either you can change your domain settings yourself, or we can do this on your behalf. If you want us to do this for you, we need access to your domain provider account in order to make the changes. Your domain provider will be 123reg, GoDaddy, IONOS, 1&1 etc, etc. When the changes have been made, there can be a delay of up to 48 hours for the settings to become effective this is called ‘propagate’ or ‘propagation’.

Domain propagation is the process of transferring a domain to a new owner or changing settings on a domain, these changes can take some time to become effective and this process is called propagation. Domain propagation, also sometimes called DNS propagation, is the process of updating every server across the web with new information. That’s a lot of servers that require updating and, as such, there’s a lag between when the change is made and when all the servers have registered it. The process normally takes 24-48 hours. You can check if the changes have been made correctly by using a service such as www.intodns.com.

Website amendments

You can easily amend the content of your own website. You will need a username and password to access the admin area of your website in order to make the changes. If you do not have a log-in, we can provide you with one. If you wish, iWebServices can amend your website on your behalf at the cost of £30 per hour. The minimum period of time that we charge for is 1 hour. Please note that any work you wish us to undertake will need to be booked into our work schedule. Upon receiving your request, we will provide you with a quote for how much time/cost we expect your changes to take and the time within our schedule when this work can be undertaken. Amending the text, images or design of your website is not included within your annual hosting fee.

If your website amendments are urgent, we can prioritise your work outside of normal working hours. Our out of hours charge is £45 per hour, the minimum period of time that we charge for is 1 hour. Urgent work can normally be undertaken within 24-48 hours.

Serach Engine Optimisation (SEO)

SEO stands for Search Engine Optimization, which is the process of increasing the quality and quantity of website traffic by increasing the visibility of a website or a web page to users of a web search engine such as Google or Bing. SEO refers to the improvement of unpaid results (known as “natural” or “organic” results) and excludes direct traffic/visitors and the purchase of paid placement such as Google Adwords.

iWebServices does not offer SEO services. iWebServices design websites with SEO in mind, we call this SEO Ready or SEO friendly. An SEO ready website is one that is well coded, loads reasonably fast, displays well across all devices, it has a great internal link str