Frequently Asked Questions

Welcome to our frequently asked questions page. If you have a question that isn’t answered here, please contact us.


Web hosting or website hosting is the provision of the technologies and services needed for the website or webpage to be viewed on the Internet. Websites are hosted, or stored, on special computers called servers.

Your website needs to sit on a server and uses bandwidth when viewed by your website visitors. The cost for space on the server and bandwidth usage form the largest part of your hosting fee but in addition, the annual hosting fee covers security software called iThemes Security, anti-spam software called Akismet, mail delivery software called Sendgrid and important security updates needed to keep your website safe in order to prevent malicious hacking and address security flaws.

The annual hosting fee does not cover amendments to your website content or text, images or changes to the layout or design of the website.

Domain names or Domains

A domain name is the address where internet users can access your website, it is your website name. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com,, .org and more.

The domain name must be registered before you can use it. Every domain name is unique and two websites cannot have the same domain name.