It depends greatly on your requirements, and of course our workload but we usually aim to launch our pay monthly websites with 3-4 weeks after you’ve sent your content and paid your set up fee. You must pay the set up fee before we schedule your web design work into our work schedule.

Yes. Nobody knows your business like you, so who better to provide the content. We try to make it easy as possible for you.

Certainly. If you already have content that you want to use we can normally transfer this over as part of our pay monthly web design packages.

However if your website is extremely large and we cannot import the content over with a database file this may be something we would quote for as a one-off cost.

We use WordPress, the most popular and user-friendly Content Management System around. Our bespoke page builder is really intuitive to use and we’re here to support or guide you if you ever need a hand.

Absolutely. Our eCommerce pay monthly web design package is £40.00 pcm and gives you a fully functional online shop with the ability to add unlimited items to sell.

Our pay monthly web design contract length has a minimum term of 36 months which effectively spreads the upfront cost of building your website over the length of the contract.

At the end of the contract you have the option of extending on a rolling basis or moving away to another provider.

The set up fee is due whenever you appoint us and secures our time. At this point we will agree a delivery date, your first monthly payment is due one month from this date.

We do not schedule your work into our diary until the set up fee has been paid.

Yes, once all invoices are paid at the end of your 36 month contract term we can provide a copy of your website and database as a zip file for a small admin fee.

Web hosting or website hosting is the provision of the technologies and services needed for the website or webpage to be viewed on the Internet. Websites are hosted, or stored, on special computers called servers.

We do not host websites unless they are built by us. We do not want to be held accountable for anything that goes wrong on websites we have not built.

Your website needs to sit on a server and uses bandwidth when viewed by your website visitors. The cost for space on the server and bandwidth usage form the largest part of your hosting fee but in addition, the annual hosting fee covers security software called iThemes Security, anti-spam software called Akismet, mail delivery software and important security updates needed to keep your website safe in order to prevent malicious hacking and to address security flaws.

After we have delivered your new website to your satisfaction, the annual or monthly hosting fee does not cover amendments to your website content or text, images or changes to the layout or design of the website. You can either make these changes yourself or we can do them on your behalf for a fee. 

A domain name is the address where internet users can access your website, it is your website name. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .co.uk, .org and more.

The domain name must be registered before you can use it. Every domain name is unique and two websites cannot have the same domain name.

In order to make your website live, settings contained within your domain name need to be changed in order to point them to our server. When these changes have been made your website can be viewed on the internet. Either you can change your domain settings yourself, or we can do this on your behalf. If you want us to do this for you, we need access to your domain provider account in order to make the changes. Your domain provider will be 123reg, GoDaddy, IONOS, 1&1 etc, etc. When the changes have been made, there can be a delay of up to 48 hours for the settings to become effective this is called ‘propagate’ or ‘propagation’.

This is not a straightforward answer. Is your image for a banner or a background, or is it a blog or article image? Click here for a guide on the best image sizes for your website.

Not every image is going to be in the right shape for your requirements. Sometimes you’ll be able to change the aspect ratio to make the picture work for the size and shape you have chosen without compromising the subject – but sometimes that just will not be possible.

Click here for a guide on image suitability.

Can I use this image as a banner? Have a look at this post to see if your image is suitable to use as a banner.

You can easily amend the content of your own website.

You will need a username and password to access the admin area of your website in order to make the changes. If you do not have a log-in, we can provide you with one.

If you wish, iWebServices can amend your website on your behalf at the cost of £30 per hour. The minimum period of time that we charge for is 1 hour.

Please note that any work you wish us to undertake will need to be booked into our work schedule. Upon receiving your request, we will provide you with a quote for how much time/cost we expect your changes to take and the time within our schedule when this work can be undertaken.

Amending the text, images or design of your website is NOT included within your annual hosting fee.

If your website amendments are urgent, we can prioritise your work outside of normal working hours. Our out of hours charge is £45 per hour, the minimum period of time that we charge for is 1 hour. Urgent work can normally be undertaken within 24-48 hours.

SEO stands for Search Engine Optimization, which is the process of increasing the quality and quantity of website traffic by increasing the visibility of a website or a web page to users of a web search engine such as Google or Bing. SEO refers to the improvement of unpaid results (known as “natural” or “organic” results) and excludes direct traffic/visitors and the purchase of paid placement such as Google Adwords.

iWebServices does NOT offer SEO services.

iWebServices design websites with SEO in mind, we call this SEO Ready or SEO friendly. An SEO ready website is one that is well coded, loads reasonably fast, displays well across all devices, it has a great internal link structure and it should be easy to navigate by both humans and search engines.

Should you require ongoing SEO services in order to improve your ranking on search engines, there are companies that specialise in SEO and they can easily work with the websites that we design and build.

Every business and website owner dreams of ranking number one on Google. The reasons are clear: reaching that top spot (or even one of the top three spots) would mean increased traffic to your site, visibility and the potential for sales to catapult your business ahead of the competition.

Unfortunately, high rankings rarely happen by chance. Everyone wants to be on the first page, but not everyone deserves to be there. Your business, brand and website have to earn that right. Google now uses over 200 signals in their algorithm for scoring and last year, there were over 540 quality improvements to their search algorithm alone. Companies specialise in Search Engine Optimisation (SEO) and we suggest that you take advice from one of them on how best to reach the top.

You should be aware that your brand new website will not instantly appear on Google. Your site needs to be indexed by Google and this can take time. We add your website to our Google Webmaster Console and add Google Analytics to the website, we also ensure that you have a sitemap that Google Bots can read. It’s then up to Google to index the website, this can take a couple of weeks and once we have done our bit, we need to wait for Google.

How do you check with Google exactly whether or not they have indexed your content? Well, you can’t. Like all things in SEO, the next best strategy you can do is analyse and give it your best guess. Try typing into the Google search bar

site:insertyourdomainhere.co.uk

and enter, Google Search will give you a list of all indexed web pages from your domain.

Yes, we provide 25GB email accounts to our website clients at the cost of £25 per year.

You don’t get much junk mail through your letterbox because it costs a lot to send. You will get lots of junk email because it costs nothing to send.

On your website we use Akismet (https://akismet.com) which is a spam fighting service which filters out hundreds of millions of spam comments from the Web every day. We also use Google Recaptcha (https://www.google.com/recaptcha/intro/v3.html) which is a free service that protects your website from spam and abuse. Google reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities on your site. It does this while letting your valid users pass through with ease.

That said, you may still receive spam emails that we cannot protect you from. If you find that the spam emails you receive are becoming intrusive then consider removing your contact form or removing your email address from your website.

The best formats for sending e-mail photo attachments are JPG and PNG. These are also the most common formats, widely used on the web. The images look good, and the file size is small. Among the worst formats for sending e-mail photo attachments are TIFF and BMP.

Do not send photographs in a Word Document or take photographs from FaceBook as the quality will be poor.

Additionally, do not crop your photos as this will limit how we can use them, we have the ability to crop your photos and resize them so they look their best on your website.

If you’re confused over the difference between the many image file types, you’re not alone. When starting off a project, one of the first things we request from you is a vector file of your logo. However, this request is often met with blank stares or responses like “can’t you just pull the logo from my website?”.

If you do not have your logo in a vector format (such as .EPS or .Ai) please send us the best quality logo that you have in formats such as .pdf or .jpeg.